How to Create an IVR Website on WordPress
Is this something you’d like to do? An automated PDA framework can reduce costs for business owners, help you answer calls more quickly, improve customer service, and enhance the professional appearance of your private company. We’ll show you step-by-step how to integrate an IVR into your WordPress website in this article.
Do You Need to Create an IVR WordPress Website?
Adding a phone number to your website is all required for most private venture or online store websites. Anyone interested in contacting you can do so by dialing your phone number. While standard phone services don’t offer advanced features like call forwarding, auto attendant, call waiting, business hours, and more, advanced phone services do. In addition, simple additions like an auto team are pricey.
You’ll need an IVR provider to set up an IVR on your WordPress site. The best business phone administration is Nextiva, and many brands use it. That’s why we recommend it.
This expansion allows you to manage your business calls, set up an auto attendant, and more for a fraction of the cost of a traditional landline or phone service provider.
Instead of relying on a traditional landline, Nextiva is a VoIP phone administration that relies on the Internet to make and receive decisions. It helps you save money and gives you access to advanced features such as an auto attendant, call forwarding, call waiting, voice message, meeting calling, and many more.
A toll-free phone number and a business phone number are available in any area code. Using your current cell phone, PC, or landline can also be used to make and receive calls. In the following section, we’ll show you how to set up an IVR framework for your WordPress website.
Setting up the WordPress Website’s IVR Arrangement
Nextiva is the best place to start. As part of the enrollment process, you can choose a new business phone number or link an existing phone number to your record. It’s possible to make and receive decisions to your business phone number on any device if your record is set up.
A framework for an IVR can then be set up on your WordPress website. Your record page’s “Correspondences” menu option and the “Phone System” button are where you should be looking.
This will bring you to a page where you can choose from various options for highlighting your business phone. Afterward, click on the “Stream Call” option.
Next, you’ll want to open up another communication channel. Click the “Make New Stream” button to begin, essentially
Other elements’ call layouts will be saved here as well. We go with the option to “start without any preparation”
Your call stream’s name is an easy-to-remember reference for your service usage. Once you’ve done that, click the “Phone” button by dragging the mouse over it.
After that, you’ll need to enter your primary business phone number. Likewise, you can incorporate augmentations and unexpected numbers into your project.
After that, you’ll need to enter your primary business phone number. Expansion and unexpected numbers can also be incorporated into your design.
You’ll be presented with a selection menu, from which you can select the next activity. In order to create an automated operator, you have the option of selecting “Phone menu“, “Dial by configuration,” or “Dial by the name.”
Since we have the ability to record a greeting and then provide guests with options to call specific divisions or colleagues, we go with “Phone Menu”
Then, in the Greeting drop-down menu, select Default Greeting. Recording and uploading your greeting message is also an option.
After your greeting, you can choose from various phone menu options. When your guests call in, you can use the phone menu’s keypad to enter their phone numbers.
You can choose from various options by clicking on the number and adding it to the “Menu Options” section.
After that, you’ll be able to customize the Advanced Options window. To allow guests to arrive at colleagues by dialing their internal timetable, you can set the length of the pause, choose an operator to call, and click the actually look at the box.
Once you’ve clicked “Save and Continue,” you’ll be able to proceed. This will take you back to the main page of your contact list. Assigning coworkers and phone numbers based on your contact preferences is a good idea. Click on one of the “Add Action” buttons to begin.
Then, select the “Users and Teams” menu option. As a result, you can focus on a particular part of the project.
After that, you have complete control over who hears their phone ring, how they hear it, and other features like guest ID. Simply pick the options that are best for your company and click “Save and Continue”
All of your previous call menu selections should have been handled in a similar manner. To finish your call stream, you will be redirected to the main page of your call stream, where you will be required to click the Add Action button once again.
If no one responds, you’ll have a few options to choose from. “Voice message” is selected so that guests can leave messages if the phone isn’t picked up.
You’ll be able to select your voice post box and message on the following page. It’s as simple as choosing the appropriate segment from the “Voice message Destination” drop-down menu and then selecting the appropriate group from the “Group” drop-down.
After that, click “Save and Continue” to finish the process. After that, you’ll want to follow the same procedure for every plugin you install going forward. Towards the end of each of your different call streams, you should see “Refer to closes as” when you’re done.
Use the “Go Live” button to begin streaming your voice-over IP (VoIP). Test the auto attendant to ensure that the default message and call forwarding are accurate.
We like Nextiva because it gives our colleagues the option of having a virtual business phone number that they can be reached at specific times during the day.
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WordPress Plugin: How to Add a Call Button
You might want to add a call-to-action button to your WordPress website now that you’ve set up an IVR framework. Making a phone call has never been easier. The first thing you should do is install and activate the WP Call Button plugin.
To activate the plugin, navigate to Settings » WP Call Button after activation is complete.
Turn on the call button on this page and enter your phone number to receive a phone call. Then you can add a tacky button that floats around your website and change its appearance to your liking.
Also, you can decide whether or not to display or hide the button on specific posts and pages. Manually displaying the button gives you more control over where it appears. This can be accomplished by selecting the “Fixed Call Button” from the menu.
Change the button’s settings and then copy the shortcode to paste into your website.
Try clicking “Save Changes” after you’ve finished customizing the plugin settings. You can add a button directly to your pages, posts, and gadget regions using the available block.
A variety of options are available in block settings, including the ability to change the tone of the message, its size, and its arrangement. It’s imperative that you save your changes once you’ve completed your task. Your click-to-call button is now visible to your website’s visitors. At that point, they’ll be taken to your WordPress automated mobile framework.
In addition to a business phone, we recommend adding a contact structure, as well as live chat or an AI chatbot, so your visitors can get in touch with you in the way that best suits them.
Thanks to the information in this post, you should now be able to set up an IVR framework for your WordPress website.